COMMON QUERIES
You Asked, We Answered
Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If you can’t find the answer, get in touch.
Reservations
All reservations are on a first come first serve basis. To reserve your rental a 50% non-refundable deposit of the rental total is required to reserve a date. We recommend reserving the maximum quantity you require as we cannot otherwise guarantee availability. If items are needed last minute we will do our best to meet your needs!
Cancellation Policy
If the date of the event needs to be changed for any reason, we must be notified no later than 4 weeks prior to the event. The deposit is non-refundable. However, in the occasion we are able to agree to accommodate your new date the paid fees would be transferable to the new date.
If you cancel the event less than two weeks prior to the event for any reason, then the final balance and any other outstanding payments and expenses shall be due immediately.
Pick Up and Returns
Unless otherwise specified, the client is responsible for the pick up of items from the company address in Ste. Anne. All rentals start as a 3 day rental, with one event date, and pick up and returns the prior/following business day. In this way, if an item is rented for a Saturday event, you would be able to pick it up on the Friday before and return on the Monday following.
Damage or Loss
Upon pick up of the tent a damage deposit of $350 paid via credit card will be required and refunded in full upon inspection at the time of disassembly if no damage has occurred.
If any damages occur to the tent or decor, it will be assessed upon pick up and the company reserves the right to a maximum damage fee of $1499.99 +GST